1. Who Is Responsible for Your Information
Hazards Golf Limited is the data controller for the personal information covered by this policy. This means we decide why and how your personal information is used.
We are a small online retailer and have not appointed a formal Data Protection Officer. If you have a privacy question, wish to exercise a data protection right or wish to make a data protection complaint, please contact us at info@hazardsgolf.co.uk.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect the following information:
- Identity information, such as your name.
- Contact information, such as your email address, telephone number, billing address and delivery address.
- Order and transaction information, including the products you purchase, order value, delivery details, returns and refund information.
- Payment-related information. Payments are generally processed by our payment service providers. We do not need to store your full payment-card details where these are handled securely by the payment provider.
- Marketing information, including whether you have signed up to our mailing list or Drop List, your marketing preferences and records of consent or opt-out requests.
- Customer service information, including enquiries, complaints, returns correspondence and other communications with us.
- Technical information, such as your IP address, browser type, device type, operating system, approximate location derived from your IP address and security or diagnostic information.
- Website usage information, such as pages viewed, links clicked, referral source, session information and interactions with our website, where permitted by your cookie choices.
3. How We Collect Your Information
We collect personal information mainly:
- directly from you when you place an order, contact us, request a return or refund, or sign up for marketing;
- automatically when you use our website, through essential website technologies and, where you have consented, optional cookies and similar technologies;
- from service providers involved in processing your order, payment, delivery or website activity; and
- from social media or advertising platforms where you interact with our pages or advertisements and the platform is permitted to provide information to us.
4. Why We Use Your Information and Our Lawful Bases
UK data protection law requires us to have a lawful basis for using personal information. The main purposes for which we use information are set out below.
Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and whether your rights and interests override them.
5. Information Needed to Complete an Order
When you buy from us, certain information is necessary to enter into and perform the contract between you and Hazards Golf. For example, we normally need your name, contact details, delivery address and sufficient payment information to complete the transaction.
If you do not provide information that is necessary to process or deliver an order, we may be unable to accept or fulfil that order.
6. Marketing Communications
If you sign up to our mailing list or Drop List, we may use your name and email address to send you Hazards Golf news, product launches, offers and other marketing.
Where consent is required, we will only send marketing where you have actively agreed to receive it. In limited circumstances, the law may allow us to send marketing about our own similar products to existing customers under the electronic marketing 'soft opt-in', provided the relevant requirements are met.
Every marketing email will include an unsubscribe option. You can also opt out at any time by emailing info@hazardsgolf.co.uk.
Opting out of marketing will not stop essential service messages relating to an order, refund, delivery or customer service matter.
7. Who We Share Information With
We do not sell your personal information.
We may share personal information with carefully selected service providers where necessary to operate our business, including:
- our website, ecommerce and hosting providers;
- payment processors and payment service providers;
- postal, courier and fulfilment providers;
- email marketing and customer communication providers;
- IT, cybersecurity and fraud-prevention providers;
- analytics and advertising providers, but only where the relevant processing is permitted by your cookie choices;
- accountants, legal advisers, insurers and other professional advisers; and
- government bodies, regulators, law enforcement or other parties where disclosure is required or permitted by law.
Where a provider processes personal information on our behalf, we require appropriate contractual and security protections.
8. International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps required by UK data protection law to protect it. Depending on the destination and provider, this may include relying on UK adequacy regulations or using approved contractual safeguards such as the UK International Data Transfer Agreement or an appropriate UK Addendum.
You can contact us at info@hazardsgolf.co.uk if you would like further information about the safeguards that apply to a particular transfer.
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Typical retention periods or criteria include:
- Order, transaction and accounting records: normally retained for the period required for company and tax records, which may be six years from the end of the relevant accounting period, or longer where the law requires it.
- Customer service and complaint records: retained for as long as needed to resolve the matter and for a reasonable period afterwards in case of further queries or legal claims.
- Marketing records: kept while you remain subscribed. We may retain a minimal suppression record after you unsubscribe so that we can respect your request not to receive further marketing.
- Cookie and consent records: retained for an appropriate period to record and respect your choices and demonstrate consent where required.
- Technical and security records: retained for an appropriate period based on security, fraud-prevention and operational needs.
When information is no longer required, we will delete or anonymise it where appropriate.
10. How We Protect Your Information
We take appropriate technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
No website or transmission over the internet can be guaranteed to be completely secure. You are responsible for keeping any account credentials or passwords you use with our website confidential.
11. Your Data Protection Rights
Depending on the circumstances and the lawful basis we rely upon, you may have rights to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict how we use personal information in certain circumstances;
- receive certain information in a portable format or ask us to transfer it where the right to data portability applies;
- object to certain processing, including processing based on legitimate interests; and
- withdraw consent at any time where we rely on consent.
Your right to object: You have the right to object at any time to our use of your personal information for direct marketing. You may also have the right to object to other processing based on our legitimate interests.
To exercise a right, email info@hazardsgolf.co.uk. We may need to confirm your identity before acting on a request. We will respond within the time required by applicable data protection law.
12. Data Protection Complaints
If you are unhappy with how we have handled your personal information, please contact us first at info@hazardsgolf.co.uk so that we can investigate your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Information about making a complaint is available at www.ico.org.uk.
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
13. Automated Decision-Making
We do not currently use solely automated decision-making that produces legal effects, or similarly significant effects, on customers.
Our service providers may use automated security or fraud-detection tools to help protect transactions and the website. Where such processing materially affects you, any rights available under applicable data protection law will continue to apply.
14. Links to Other Websites and Social Media
Our website may contain links to third-party websites or social media services. Those organisations operate under their own privacy policies, and we are not responsible for how they use information once you leave our website.
If you interact with Hazards Golf through a social media platform, the platform may also process information about your activity in accordance with its own terms and privacy policy.
15. Cookies and Similar Technologies
Cookies are small text files or similar technologies that websites place on, or access from, your computer, phone or other device. They can be used to make a website work, remember choices, understand how visitors use a site and, where permitted, support advertising.
The rules described in this section also apply to similar technologies that store information on or access information from your device.
16. The Types of Cookies We May Use
Strictly necessary cookies. These cookies and similar technologies are required for core website functions. They may be used for functions such as keeping products in your basket, processing checkout, maintaining security, preventing fraud, balancing website traffic and remembering your cookie choices. Where a cookie is strictly necessary to provide a service you have requested, we do not need your consent to use it. These cookies cannot normally be disabled through our cookie consent tool without affecting the operation of the website.
Functional or preference cookies. Where used, these technologies help remember choices or provide additional website features. If they are not strictly necessary, they will be treated as optional and will only be used where the required consent has been obtained.
Analytics cookies. Where enabled, analytics technologies help us understand how visitors use the website, for example which pages are visited, how visitors reached the website and whether the site is functioning effectively. Analytics cookies that are not strictly necessary are optional. We will seek consent before setting or accessing them where required.
Advertising and marketing cookies. Where we use advertising, social media or conversion-measurement technologies, they may help us measure advertising performance, understand whether an advertisement led to a visit or purchase, or show more relevant advertising on other services. These technologies are optional and will only be activated where you have given the required consent.
17. Third-Party Cookies
Some optional cookies or similar technologies may be provided by third parties, such as analytics, advertising, social media, payment or ecommerce technology providers.
Where a third party acts as an independent controller, its own privacy and cookie information will also apply. We encourage you to review the relevant provider's information if you would like to understand its processing in more detail.
18. Cookie Consent and Your Choices
When you first visit our website, our cookie banner or cookie settings tool should allow you to make choices about optional cookies.
We do not intend to set non-essential analytics or advertising cookies before you have provided the consent required by law.
You should be able to change or withdraw your cookie choices at any time using the Cookie Settings option on our website. Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Your web browser may also allow you to block or delete cookies. Blocking all cookies, including strictly necessary cookies, may prevent parts of the website or checkout from functioning properly.
19. Cookie Details and Duration
The exact cookies used by our website may change as our ecommerce platform, website functionality and service providers are updated.
Where our cookie consent tool provides a detailed cookie list, it should show the current cookie or technology name, provider, purpose, category and duration. This detailed list forms part of the cookie information provided to website visitors.
We periodically review the cookies and similar technologies used on the website and will update this policy or our Cookie Settings information where our use materially changes.
20. Email Tracking
Our marketing emails may use limited tracking technologies, for example to understand whether an email has been delivered, opened or whether a link has been clicked, where permitted by law and our service provider settings.
We use this information to understand and improve our communications. You can unsubscribe from marketing at any time.
21. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will be published on www.hazardsgolf.co.uk. The 'Last updated' date at the top of this policy shows when it was most recently revised.
22. Contact Us
For privacy questions, data protection rights requests or data protection complaints, please contact:
Hazards Golf Limited
2 Hulme Road
Sale
Greater Manchester
M33 3HX
United Kingdom
Email: info@hazardsgolf.co.uk
Website: www.hazardsgolf.co.uk
Company Registration Number: 16979473